Finance and Performance

Arrears & Cash collection

	31/3/09	31/03/08	31/03/07	31/3/06	31/3/05
Cash Collection Rate %	98.55%	97.54%	98.42%	98.96%	99.16%
Arrears as % of total rent receivable	8.35%	8.52%	7.77%	6.66%	7.20%
Permanent arrears %	8.39%	8.63%	8.18%	7.19%	6.08%
Sheltered arrears %	3.23%	3.20%	2.50%	2.40%	1.59%
Supported arrears %	8.31%	6.68%	7.10%	6.72%	3.78%
Rent loss through voids as % of gross rental and service charges	0.57%	0.52%	1.24%	1.22%	0.80%
Rent loss through bad debts as % of gross rental and service charges	0.56%	1.25%	1.24%	0.94%	1.13%

Average rents

Permanent housing average rents (in £s)

Size	31/3/09	31/3/08	31/03/07	31/3/06	31/3/05
Bedsit	76.22	72.35	67.71	67.71	65.46
1 Bed	85.74	82.01	79.12	78.88	78.03
2 Bed	94.50	90.28	90.38	89.72	89.77
3 Bed	110.07	108.84	101.04	101.03	99.03
4 Bed	116.65	109.60	104.79	104.58	100.21
Weighted average	95.89	91.28	88.09	87.80	87.12

Rent increase

The average rent increase for 2008/09 was 4.55%. This was in line with rent restructuring guidelines which recommended a rent increase of 4.4% (plus or minus £2 for individual rents).

Lettings

During the year we let 30 new general needs properties.
We re-let 16 general needs units, 3 sheltered flats and 9 supported rooms
We moved on 7 tenants from our supported houses into self contained accommodation.

Complaints

14 formal complaints were received during the year. Of these complaints, 13 were resolved satisfactorily and 1 is still ongoing.

Tenant involvement

Tenant involvement was a major focus for Innisfree in 2008-9 with a healthy tenant input at Board and Committee level. Tenants from all tenures (supported, sheltered and general needs) were involved in policy reviews on allocations and anti-social behaviour through focus groups and surveys. The focus groups were well attended events with 30 tenants taking part.

Staff at Innisfree have been active in developing close working relationships with other housing associations where we share schemes and hold regular walkabout meetings with tenants and other stakeholders to make sure the common areas are well looked after.