Innisfree dedicated

to giving the Irish a sense of community

Our News & Events

Consultation: Our customer service standards

Innisfree is committed to providing excellent customer service to all our residents across all of our interactions. Our customer service standards aim to provide the blueprint for this, clearly setting out the standards of service our residents can expect to receive from us. We recognise that achieving excellent customer service is a two-way relationship, and so we want to ensure that our residents’ voice shapes the development of our customer…

Asset Management Strategy resident consultation

At Innisfree we want to have a greater understanding of our residents’ expectations about the quality of your home. We aim to ensure our tenants are involved in influencing service delivery and decision making on the things that are important to you. We have recently reviewed our Asset Management Strategy and we would like to hear your feedback. Our Asset Management Strategy sets out our plans for looking after and…

#Housing Day – The importance of home

My Experience of the Covid19 Pandemic – By Marie at Clochar Court Hi, my name is Marie and I live at Clochar Court, Innisfree’s sheltered Housing for older Irish people. It is a super place, complete with a beautiful garden and supportive neighbours. When the early measures to contain the Virus were announced, I was not terribly worried. I was comfortably situated and had help coming in most days as…

Noise advice during the Coronavirus pandemic

Please remember this is a shared experience. Everyone is going to be experiencing different forms of stress because of the current restrictions on movement. We are all confined to our homes for most of the day, and for the foreseeable future. A considerable number of people will need to work from home and children will be doing schoolwork at home. The current situation means that we must be realistic about…

A message to our residents

Whilst we’re striving to run our operations normally, your health and safety is our top priority and at the heart of every decision we make. We believe it’s critical to do our part to help reduce the transmission of COVID-19 and abide by Public Health England’s directive to restrict travel for essential journeys only.  To protect residents, our contractors and our employees, here are some of the steps we’re taking…

Combatting loneliness

Many older people wake up  feeling lonely and isolated and with no one to turn to.  The Silver Line charity was founded by Dame Esther Rantzen in 2013 to offer support to the 1.2 million older people in Britain believed to be struggling with loneliness and social isolation. The Silver Line is a confidential helpline. Callers are free to express their feelings, and describe their lives honestly, and can trust…

My Tenancy – how to use your online account

Would you like to be able to access your rent account or report a repair online, 24 hours a day?  Did you know you can do this using My Tenancy on our website – on your mobile, tablet or PC! The key features of your secure online portal are: You can pay your rent online Look at your rent account to see recent transactions Place a repair request View your…

Gardening competition – winners announced

Thank you to everyone who entered our Gardening Competition in the Summer. We had a great time judging them and it was a pleasure to meet and talk to residents. The winners were:

Join us! Cleaning and grounds maintenance inspections

Our Housing Team aim to visit our estates on a quarterly basis to monitor the cleaning and grounds maintenance service you receive. Our next round of cleaning and grounds maintenance inspections will be taking place in January, and we will be writing to you with dates shortly. We know you all have busy lives, but most inspections are likely to be for less than an hour and your input would…

Getting your feedback – can we pop round?

We aim to provide excellent services to our residents and to do this we recognise that your involvement is essential. We will be out and about on our estates in the next few months to come and chat with you to find out a bit more about how you would like us to engage with you.  We will let you know in advance when we are coming round – keep…

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