At Innisfree all rents are charged per week. However, you may choose to pay your rent on a monthly basis. The calculation for monthly rents is your weekly rent multiplied by 52, divided by 12. Whether you pay your rent each week or each month, it is due in advance.

Paying your rent is extremely important as it pays for the services that we provide such as repairs to your home and communal cleaning. Not paying your rent would mean that our ability to provide essential services would be negatively impacted.

Rent arrears

If you start to experience problems paying your rent on time you need to:

• Contact your Income Management Officer immediately to discuss the situation. It is very important that you seek our help and advice quickly and explain the problems you are facing before the debt gets too large and out of hand. We can usually help you sort out a problem provided you let us know as soon as possible.
• Respond to our letters, phone calls, texts, emails and visits. Please keep appointments made to discuss your arrears. The earlier we make contact with you, the sooner we can help you resolve the problem.
• Get some advice about claiming Universal Credit. You may be entitled. Click on the link to see what benefits you may be entitled to.
• We will do what we can to help you with your problems and may refer you to an independent Debt Advice Agency. They will be able to discuss the best way for you to clear your debt.

Housing Benefit and Universal Credit

If your arrears are due to unpaid housing benefit you need to:

• Contact the benefits department as a matter of urgency to find out why your benefit has not been paid.
• Supply all the requested information promptly to enable your claim to be processed.
• Advise the benefits department of any change in your circumstances quickly.

Paying your rent is very important. If you do fall into difficulty please do not ignore the problem as it will not go away and will only get worse unless you seek our help. If you do need help, please contact Sean Cogan our Income Management Officer or call him on 0207 625 1818 option 3.