Looking after your home is a two-way responsibility. We are responsible for most, but not all, repairs. You are responsible for keeping your home in good condition and reporting to us problems that occur as soon as they happen. You are also responsible for making sure that family members and visitors do not damage your home.

During office hours, you can report your repair to us in the following ways:

• By telephone 020 7625 1818 [option 2] – particularly if your repair is an emergency
• Using My Tenancy. If you have not used our My Tenancy portal before, find out how to login here.
• By email maintenance@innisfree.org.uk.

When you report a repair, we will need to know your name and address, a contact telephone number and a detailed description of the repair i.e. what needs repairing and where the repair is. It would also be useful for us to know the times when it is convenient for us to carry out the repair inline with our repairs categories.

All calls for gas heating and hot water repairs will need to be directed to our main office number 020 7625 1818 then, by selecting option 1, you will be able to report your heating or hot water repair directly to John O’Connor’s servicing and repairs team. John O’Connor is our appointed heating contractor.

For all out of hours emergency repairs call 020 7625 1818 and press option 1 to report a repair [17:00 – 09:00 Mon- Fri, all day Saturday and Sunday, and Bank Holidays].