We are committed to delivering high quality services to all our tenants. We set targets for our performance in most areas of our work. We publish a summary of our performance each year in our Newsletter
No-one is employed by Innisfree unless they have satisfied a rigorous approval process. They are expected to meet our standards of service and conduct at all times. Similar standards are required from our contractors and consultants. If you have a complaint about anyone providing services for Innisfree, please tell us.
Our Customer Care Policy lists our standards and targets, and our leaflet ‘What Do You Think? Make Your Voice Heard!’ provides more information about how we inform you about our performance. If you would like to receive a copy or recieve any further information please contact us directly.