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 INNISFREE HOUSING ASSOCIATION |
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You are here: Innisfree HA \ Home \ Tenant Service Information \ Key Policies and Tenant Handbook Leaflets \ |
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Key Policies and Tenant Handbook LeafletsTHESE DOCUMENTS CAN BE PROVIDED IN A LARGE PRINT FORMAT OR TRANSLATED ON REQUEST Allocations and Lettings PolicyAnti Harassment PolicyAnti Social Behaviour PolicyClassification of RepairsComplaints PolicyCustomer Service PromiseDomestic Violence PolicyHow can I get Involved?Innisfree Housing Association is committed to providing services that are influenced by tenants, there are many ways in which you can help in achieving this. This document includes a form for people interested in Tenant Involvement. Innisfree Emergency Services contact informationPets PolicyRechargeable RepairsRent Arrears PolicyTenant Handbook Leaflet 1WHAT IF I AM NOT SATISFIED? If you are not happy with any of our decisions, you can make a complaint. Details of how to do this are contained in our leaflet know your rights. Copies of our Complaints Policy are available from the office. Tenant Handbook Leaflet 2CODE OF CONDUCT & SERVICE STANDARDS. This leaflet is about the standards we expect from staff, Board membersand the contractors and consultants we employ. Tenant Handbook Leaflet 3KNOW YOUR RIGHTS. This leaflet tells you about the legal rights of your tenancy with Innisfree. Tenant Handbook Leaflet 4WHAT DO YOU THINK? MAKE YOUR VOICE HEARD! This leaflet tells you how we consult tenants, about how you can take part in decision-making, about your right to information and how to make a complaint. Tenant Handbook Leaflet 5RENT & CHARGES. This leaflet tells you about your rent and other charges; about changes in the amount you pay; about getting help with rent payments and about our arrears procedures. Tenant Handbook Leaflet 6LOOKING AFTER YOUR HOME. This leaflet sets out some of the things that we can do and you can do to look after your home. Tenant Handbook Leaflet 7LIVING IN YOUR HOME. This leaflet is about how you can use your home and your estate to ensure they are pleasant places to live. Tenant Handbook Leaflet 8ANTI SOCIAL BEHAVIOUR, HARASSMENT & DOMESTIC VIOLENCE. This leaflet covers your responsibilities and rights, and action that Innisfree can take regarding various forms of anti-social behaviour. Tenant Handbook Leaflet 9MOVING HOME. This leaflet covers the various options open to you if you want to move. Tenant Involvement Action Plan 2007-8Tenant Involvement Summary of Achievements ( for 2006/7 ) |
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