Innisfree dedicated

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Consultation: Our customer service standards

Innisfree is committed to providing excellent customer service to all our residents across all of our interactions. Our customer service standards aim to provide the blueprint for this, clearly setting out the standards of service our residents can expect to receive from us. We recognise that achieving excellent customer service is a two-way relationship, and so we want to ensure that our residents’ voice shapes the development of our customer…

Asset Management Strategy resident consultation

At Innisfree we want to have a greater understanding of our residents’ expectations about the quality of your home. We aim to ensure our tenants are involved in influencing service delivery and decision making on the things that are important to you. We have recently reviewed our Asset Management Strategy and we would like to hear your feedback. Our Asset Management Strategy sets out our plans for looking after and…

Getting your feedback – can we pop round?

We aim to provide excellent services to our residents and to do this we recognise that your involvement is essential. We will be out and about on our estates in the next few months to come and chat with you to find out a bit more about how you would like us to engage with you.  We will let you know in advance when we are coming round – keep…

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