Introduction
You can find our key reports, plans and other publications here.
For information about a particular service, you may find it easier to visit the relevant section of our website, where we provide information alongside the documents that relate to it.
The latest issue
Previous issues
Our annual reports and financial statements provide information about Innisfree, our work and our financial performance.
Latest publications
Previous years
Relevant links
We publish our Tenant Satisfaction Measure results each year. Our results show what residents have told us about their experiences of our services, alongside management information about areas including repairs, complaints and keeping homes safe.
Latest results
Previous results
Each year we publish information about our complaints performance, learning and service improvements.
Latest report
Previous reports
Relevant links
Complaints Policy
Our plans and strategies explain our priorities and how we plan to develop our homes and services.
Relevant links
Our policies are available through our dedicated Policies page. Click here
The Social Tenant Access to Information Requirements (STAIRs) give residents greater access to information about the management of their homes and housing services.
Our STAIRs Publication Scheme explains the types of information we proactively publish and how residents can access it.
If you cannot find the information you’re looking for, please contact us.
From 1 April 2027, residents will also be able to request information from Innisfree under the Social Tenant Access to Information Requirements (STAIRs).