Everything you need to manage your Innisfree home and tenancy, get help and support, and have your say about our services.

Choose a section below to find the information you need.

Accessibility and Communication

Find out how we can support you to access our services and information, including reasonable adjustments, alternative formats and help with communication. Click here

Adaptations and Improvements

Find out how to request an adaptation to help you live safely and independently, or how to ask permission to make an alteration or improvement to your home. Click here

Antisocial Behaviour

Find out what antisocial behaviour is, how to report it and how we can support you if you are experiencing problems in your home or neighbourhood. Click here

Complaints

Tell us if you are unhappy with our service, find out how our complaints process works and what you can expect from us when we investigate a complaint. Click here

Domestic Abuse

Find information about domestic abuse, how Innisfree can support you and where you can get help if you or someone you know is experiencing abuse. Click here

Financial Support

Find information and signposting if you are worried about money, struggling to pay your rent or need help accessing financial support. Click here

Get Involved

Find out how you can influence our services, take part in consultations and join resident forums and meetings. See the different ways you can share your views, take part and help Innisfree’s services. Click here

Home Safety

Find information and advice about keeping your home safe, including fire, gas, electrical, damp and mould, asbestos, water and lift safety. Click here

Moving Homes

Find out about applying for a transfer, swapping your home through mutual exchange and what to do if you want to end your tenancy. Click here

Paying Your Rent

Find out how to pay your rent, view your rent account and what to do if you are struggling to pay. Click here

Repairs and Maintenance

Find out about our repairs service, including repair priorities and timescales, what Innisfree is responsible for and what you are responsible for. Click here

Report a repair

Report a repair to your home or communal area, find out what information we need from you and what to do in an emergency. Click here

Service Charges

Find out what service charges are, what they pay for, how they are calculated and what to do if you have a question about your charge. Click here

Useful Contacts

Find Innisfree contact details and details of other organisations that may be able to provide advice, assistance or specialist support. Click here

Your Building and Communal Areas

Find out how we look after shared areas, including communal cleaning, grounds maintenance, estate inspections and communal repairs, and how you can report a problem. Click here

Your Tenancy

Find information about your tenancy agreement, your rights and responsibilities, permissions and managing changes to your tenancy. Click here

Need urgent help?

If there is an immediate risk to someone’s safety or a crime is taking place, call the emergency services on 999. 

If you need to report an emergency repair to your home, use our emergency repairs service. 

Need help finding something?

If you cannot find the information you need, please contact us and we will help you find the right service.

You can email us at housing@innisfree.org.uk or contact us through this form contact us

Our office building at 190 Iverson Road is only open to visitors by pre-booked appointment only. Email housing@innisfree.org.uk to find out more.