When we consult residents, we will explain what we are asking for views about and provide the relevant information for residents to consider. For consultations relevant to our wider resident population, we contact residents who have told us they would like to take part in resident engagement. 

We may also advertise consultation opportunities through our resident communications, including our newsletters, so that other residents have an opportunity to participate. Residents can read the relevant information and tell us what they think by email or telephone. 

We consider the feedback received before the relevant proposal, policy or decision is finalised. 

We may consult residents about matters such as: 

• housing management policies 
• changes to the way a service operates 
• proposed service standards 
• significant changes that may affect residents 
• other areas where residents’ experiences and views can help inform our decisions 

Not every decision Innisfree makes will require a resident consultation. We will consider whether consultation is appropriate depending on the subject and how residents may be affected. 

Resident Engagement

If you have asked to take part in our resident engagement activities, we may contact you directly about relevant consultation opportunities. 

We also use resident communications, including our newsletter, to let residents know about opportunities to give us their views. 

Current consultation opportunities will also be published on this page.Our Involved Residents Group gives residents an opportunity to engage more regularly with Innisfree.  To register your interest, email residentengagement@innisfree.org.uk

Resident Engagement

Each consultation will explain: 

• what we are consulting about 
• the information or proposal we would like you to consider 
• how you can give us your views 
• when we need to receive your response 
• You can provide consultation feedback to us by email or telephone. 

You do not need to complete a formal questionnaire unless one is provided for a particular consultation. 

We are interested in your views and experience, including what you support, what concerns you and any changes you think we should consider. 

Call: 020 7625 1818 or email residentengagement@innisfree.org.uk

When a consultation closes, we consider the responses we have received before the relevant policy, proposal or decision is finalised. 

Feedback may: 

• identify something we need to change 
• highlight an issue we had not considered 
• provide evidence in support of a proposal 
• suggest an alternative approach 
• help us understand how a proposal may affect residents in practice 

Consultation does not necessarily mean that every suggestion can be adopted. Where we do not make a suggested change, there may be operational, financial, legal, regulatory or other reasons for this. 

Where appropriate, we will explain the outcome of the consultation and how resident feedback was considered. 

Consultation is one way that residents can influence Innisfree’s work. The feedback received is considered alongside other relevant information, which may include: 

• legal and regulatory requirements
• service performance 
• complaints and other resident feedback 
• financial and operational considerations 
• professional advice 

Depending on the subject, the final proposal may then be considered through Innisfree’s management or governance arrangements. 

If you would like us to contact you about opportunities to give your views, you can register your interest in resident engagement by emailing residentengagement@innisfree.org.uk . You can choose whether or not to participate in each consultation we send you.