John Delahunty

Chief Executive

020 7625 1818

As Chief Executive, John has overall responsibility for delivering Innisfree’s Business Plan by working closely with our senior management team, managers, and staff.

Eddie O'Riordan

Finance Director

020 7625 1818

As Finance Director, Eddie leads all financial operations at Innisfree. He is responsible for strategic planning, budget management, and financial oversight, ensuring the company’s fiscal health and alignment with organisational goals. Eddie reports directly to the Chief Executive.

Samantha Connell

Operations Director

020 7625 1818

As Operations Director, Samantha oversees our key customer-facing functions and operations, including the Housing team, Maintenance team, and Income Management Team. Samantha reports directly to the Chief Executive.

Mike Dunn

Maintenance Contracts Manager

020 7692 1250

As Maintenance Contracts Manager, Mike is responsible for delivering the repair and maintenance service for our homes. He leads on health, safety and compliance matters.  He also oversees relationships with our repair contractors. Mike reports directly to the Operations Director.

Emma Howe

Maintenance Administrator

020 7625 1818

As Maintenance Administrator, Emma plays a key role in the day-to-day operations of Innisfree’s property maintenance. It is Emma’s responsibility to arrange repairs and schedule compliance inspections, ensuring our homes meet regulatory standards. Emma reports to the Maintenance Contracts Manager.

Kathy Macdonald

Housing Officer (part-time)

020 7692 1245

As Housing Officer, Kathy manages a patch of properties over several London Boroughs at Innisfree. She handles new tenants’ sign-ups, supports residents with a wide range of tenancy management issues, and is responsible for conducting estate inspections. Kathy reports to the Operations Director. To find out if Kathy is your Housing Officer, visit https://www.innisfree.org.uk/residents/who-is-your-housing-officer/

Kathy works part time, her usual working days are Monday, Wednesday and Thursday.

Felicity Singh

Housing Officer

020 7692 1253

As Housing Officer, Felicity manages a patch of properties over several London Boroughs at Innisfree. She handles new tenants’ sign-ups, supports residents with a wide range of tenancy management issues, and is responsible for conducting estate inspections. Felicity reports to the Operations Director. To find out if Felicity is your Housing Officer, visit https://www.innisfree.org.uk/residents/who-is-your-housing-officer/

Holly Gibson

Policy and Quality Manager

07483 005 548

As Policy and Quality Manager, Holly leads policy development and management at Innisfree. She also handles complaints, and provides procedural guidance to the Operations teams. Holly reports to the Operations Director.

Cecilia Green

Scheme Manager (part-time)

020 8691 9989

As Scheme Manager, Cecilia oversees the daily operations of our Sheltered Housing Scheme, Clochar Court. She provides crucial support to its 25 residents. Her role involves ensuring the smooth running of the community and addressing resident needs promptly and effectively. Cecilia works part time, her usual working days are Monday, Tuesday, and Friday. Cecilia reports to the Operations Director.

Juliette Walcott

Housing Officer

020 7692 1244

As Housing Officer, Juliette manages a patch of properties over several London Boroughs at Innisfree. She handles new tenants’ sign-ups, supports residents with a wide range of tenancy management issues, and is responsible for conducting estate inspections. Juliette reports to the Operations Director. To find out if Juliette is your Housing Officer, visit https://www.innisfree.org.uk/residents/who-is-your-housing-officer/

Sara Joban

Housing Assistant

020 7692 1251

As Housing Assistant, Sara serves as the initial point of contact for enquiries via phone, and email, playing a vital role in our Housing team. She also provides essential support to our Housing Officers. Sara reports to the Policy and Quality Manager.

Sean Cogan

Income Management Officer

020 7692 1818

As Income Management Officer, Sean oversees rent collection from residents, assists with benefit entitlement, and manages arrears cases to support tenants to manage their tenancy. Sean reports to the Operations Director.

George Kirby

Resident Engagement Officer

020 7692 1247

As Resident Engagement Officer, George is the residents’ advocate, shaping our organisation to maintain and increase resident engagement and satisfaction. George works part time, his usual working days are Tuesday, Wednesday, and Thursday. George reports to the Operations Director.

Carolina Cabral

Finance Administrator

020 7692 1241

As Finance Administrator, Carolina handles essential finance tasks at Innisfree, including rent payment processing, invoice administration, and reporting.  Carolina reports to the Finance Director

Anna Ferdinand

Office Services Manager (part-time)

020 7692 1248

As Office Services Manager, Anna oversees the smooth functioning of our office operations this includes Health & Safety and HR. Anna supports the Finance department. Ann works part time, her usual working days are Monday, Wednesday, and Thursday. Anna reports to the Finance Director.

Mark Ryan

Housing Data Assistant

020 7625 1818

As Housing Data Assistant, Mark plays a key role in analysing and reporting on Innisfree’s operations through data analysis. He supports multiple teams including finance, income, maintenance, and housing. Mark reports to the Policy and Quality Manager.