Residents

Everything you need to manage your Innisfree home and tenancy, get help and support, and have your say about our services.

Choose a section below to find the information you need.

Report a repair

Report a repair to your home or communal area, find out what information we need from you and what to do in an emergency. Click here

Repairs and Maintenance

Find out about our repairs service, including repair priorities and timescales, what Innisfree is responsible for and what you are responsible for. Click here

Paying Your Rent

Find out how to pay your rent, view your rent account and what to do if you are struggling to pay. Click here

Service Charges

Find out what service charges are, what they pay for, how they are calculated and what to do if you have a question about your charge. Click here

Your Tenancy

Find information about your tenancy agreement, your rights and responsibilities, permissions and managing changes to your tenancy. Click here

Moving Home

Find out about applying for a transfer, swapping your home through mutual exchange and what to do if you want to end your tenancy. Click here

Your Building and Communal Areas

Find out how we look after shared areas, including communal cleaning, grounds maintenance, estate inspections and communal repairs, and how you can report a problem. Click here

Home Safety

Find information and advice about keeping your home safe, including fire, gas, electrical, damp and mould, asbestos, water and lift safety. Click here

Adaptations and Improvements

Find out how to request an adaptation to help you live safely and independently, or how to ask permission to make an alteration or improvement to your home. Click here

Help and Support

Get help with problems affecting your home or tenancy, including complaints, antisocial behaviour, domestic abuse, safeguarding and financial difficulties.

Find advice, reporting routs and support if you need help with your tenancy, safety or wellbeing. Click here

Get Involved

Find out how you can influence our services, take part in consultations and join resident forums and meetings.

See the different ways you can share your views, take part and help Innisfree’s services. Click here

Need help finding something?

If you cannot find the information you need, please contact us and we will help you find the right service.

You can email us at housing@innisfree.org.uk or contact us through this form contact us

Our office building at 190 Iverson Road is only open to visitors by pre-booked appointment only, click here to find out more.