March 2022: if you are on benefits or have a low income there may be additional financial assistance available from your local authority – find out more here.

How much rent do I pay?

• This depends on a variety of factors such as the size of your home, location, type of property and services provided.

Will my rent change during my tenancy?

• Yes it will change throughout your tenancy but you will always be notified of these changes.

When and where do I pay my rent?

• As an Innisfree resident your tenancy agreement states that your rent is due weekly and in advance. The most convenient way to pay your rent is by Direct Debit. That way you won’t have to worry when your rent changes as we will amend the Direct Debit for you.  You can also use one of the Allpay facilities; www.allpay.net. These include an Allpay card at a post office or PayPoint outlet, online, text or telephone. If you need help with this, please contact Sean Cogan our Income Management Officer. You can also call us directly on 020 7625 1818 option 3 to pay your rent by Debit Card.

Can I get help with my rent?

• If you are on a low income or receiving benefits, you might be entitled to claim Universal Credit to help you with your rent. Claims for Universal Credit are done online but if you do not have access to the internet, they can be done over the phone. It is your responsibility to ensure that your claim is processed quickly and you can help the process by making sure you have all the information that the DWP needs such as a copy of your tenancy agreement and proof of your income.