Would you like to be able to access your rent account or report a repair online, 24 hours a day? Did you know you can do this using My Tenancy on our website – on your mobile, tablet or PC!
The key features of your secure online portal are:
- You can pay your rent online
- Look at your rent account to see recent transactions
- Place a repair request
- View your repair order history and see any outstanding repairs
- Download documents relating to your tenancy, such as your tenancy agreement
- See the personal information we have about you
Getting set up
- Go to My Tenancy in the online tools
- Click create an account
- Enter your email address and create a password
- An activation link will be sent to your email account
- Activate the account by clicking the link
You are now registered!
![my tenancy login set up](https://www.innisfree.org.uk/wp-content/uploads/2020/01/my-tenancy-login-set-up-658x198.jpg)
The next step is to call us on 020 7625 1818 and we will give you your unique tenant key, alternatively email us on housing@innisfree.org.uk.
Once you have your tenant key:
- Go to My Tenancy in the online tools
- Sign in by entering your email address and password
- Accept the use of cookies
- Select your provider from the dropdown list – click Innisfree
- Enter your Tenant key
- Enter your Birth date
- Click Submit
Congratulations! You are now online!
How to use your online account
Home – here you will find a summary of all your personal information.
Personal information – here you will find all personal and household details linked to your account.
Statement of account – here you’ll find a breakdown of payments made and due.
You can also click pay online to make payments. You will need your Allpay password to access the payment section.
Repair history – here you will find the last 12 months of your repairs history.
You can also click Request a Repair to report any new repairs. Select an option in the repair wizard, attach photos, and tell us more about the issue.
![repair wizard on My Tenancy](https://www.innisfree.org.uk/wp-content/uploads/2020/01/repair-wizard-658x151.jpg)
Contact us – here you will find our contact details and links to our email addresses related to your tenancy.
Files – here you can download documents relating to your tenancy, such as your tenancy agreement.
Sign out – make sure you click sign out when you are finished to protect your personal information.
You can still report a repair by phone and request a paper statement. If your repair is urgent or is an emergency then please call us on 020 7625 1818.
If any of your contact details change, please email housing@innisfree.org.uk