Tenant Satisfaction Measures
The Regulator of Social Housing has created a new system for assessing how well social housing landlords such as Innisfree are doing at providing good quality homes and services. In addition to introducing revised consumer standards, this involves a set of tenant satisfaction measures that social housing landlords must report on.
There are 22 tenant satisfaction measures. There are 12 tenant perception measures (TPMs) which we get from surveys of our tenants and 10 operational performance measures (OPMs) which we get from our in-house data:
- Overall satisfaction – 1 x TPM
- Keeping properties in good repair – 2 x OPM, 3 x TPM
- Maintaining Building Safety – 5 x OPM, 1 x TPM
- Respectful and Helpful Engagement – 3 x TPM
- Effective Handling of complaints – 2 x OPM, 1 x TPM
- Responsible neighbourhood management – 1 x OPM, 3 x TPM
Here are the questions that we ask our residents:
To read our Annual Tenant Satisfaction Measures Report for the year 2024-2025, please see the link below:
Below, we report on our performance for the year. Tenant perception measures are blue, and operational performance measures are orange. Tenant Perception Measures are shown in orange.
News
An Núacht – Our Tenant Newsletter (Winter 2025)
Our Christmas edition is now out and includes items on:
Read moreAn Núacht – Our Tenant Newsletter (Summer 2025)
Find out our news in the Summer 2025 edition!
Read moreAn Núacht – Our Tenant Newsletter (Spring 2025)
Find out our news in the Spring 2025 edition!
Read more
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What Does Being Irish Mean to You?![]()
Irish Identity, More Than Just a Label ![]()
Irish identity isn’t one thing; it’s a mix of history, culture, migration, and personal experience. For those who grew up Irish in Britain, it’s often been about balancing two worlds, carrying traditions forward while finding a place in a new home.![]()
Did you know?![]()
• The Irish movement is one of the largest in the world, with millions of people of Irish descent living in Britain, the US, Australia, and beyond (Kenny, 2014).![]()
• Many Irish people in Britain, especially in the 20th century, experienced a strong sense of cultural duality, sometimes feeling neither fully Irish nor fully British (Hickman, 1995).![]()
What does being Irish, or having Irish heritage, mean to you? Maybe it’s a song your grandparents used to sing. Maybe it’s the way your family gathers, the humour, the storytelling. Maybe it’s something you’re still figuring out.![]()
This month, we’re opening up the conversation; let’s talk about what being Irish means to each of us.