Have you seen the spring issue of our newsletter? Click here to read it.
A message to our residents
Whilst we’re striving to run our operations normally, your health and safety is our top priority and at the heart of every decision we make. We believe it’s critical to do our part to help reduce the transmission of COVID-19 and abide by Public Health England’s directive to restrict travel for essential journeys only. To protect residents, our contractors and our employees, here are some of the steps we’re taking to protect everyone in this ever-evolving situation:
- We’re working tirelessly to make sure that our services continue to remain in place, and are delivered in the safest way possible.
- Residents can still contact us by phone as normal on our 020 7625 1818 number, where our staff team is available to answer any questions you may have.
- Our email addresses at firstname.lastname@example.org and email@example.com are still in operation and will be monitored by the staff team throughout the day as normal. You can also still email us via our Facebook page.
- When you contact us, we will ask you some simple questions to determine the level of risk to you, our staff and our contractors from coronavirus. We are doing this for all our residents, so please don’t be offended and please do answer honestly.
- As from the 24th March we will be offering emergency repairs ONLY. We will assess your request when you call us.
- Services are subject to change depending on the availability of contractors.
- We are diligently following Government and Public Health England guidance and best practices.
- We will keep our website and Facebook page updated with any news or changes to service delivery.
We are equally committed to taking care of our employees:
- We’re asking our staff to refrain from travel, unless absolutely critical, including home visits
- We’re providing resources to help employees modify how they work, including flexible schedules for caregivers.
- Our office building at 190 Iverson Road has now closed and all our staff are working from home.
We will keep residents updated if the situation or the current advice changes. We fully appreciate that many of you will have specific questions so, if you have anything you would like to discuss please email or call and we will try our utmost to help and support you.
* Please note that the emergency out of hours service is also affected and we regret that you should expect delays and a longer waiting time for any emergency calls between 5.00pm and 9am and at weekends.
A migrant’s journey: from Zero to Hero?
This Chartered Institute of Housing Magazine on Housing Rights features an article written by our Chief Executive, John Delahunty. John reflects on the way stories about migrants are told and how many of us have our own family story of migration. Click here to read the magazine.
GDPR: Innisfree Fair Processing Summary
To help us deliver our services to our tenants, we need to hold certain pieces of personal information (data) about them. We are committed to treating their information securely, with respect and in line with data protection law. This privacy notice explains what happens when we process personal information. If you are an Innisfree tenant, it is important that you read this leaflet to understand what information we hold about you, how we may use it and your rights in relation to your data.
Innisfree Housing Association has signed up to the Migrant’s Pledge commiting us to providing a safe and welcoming environment to migrants seeking someone they can trust. Click here for more information and to see a list of the housing associations who have signed up to this important pledge.
Can something we eat really help our memory? It can be confusing and hard to know what foods are right for us as we age, but sticking to a few simple guidelines and making healthy choices can have real results for our overall wellbeing and that can really benefit the health of our brains and our memory. Simply adding in a few extra ingredients or making a few small changes to the choices you make at the supermarket can be a great start. All of the recipes in the book feature foods or ingredients that have been recommended for helping to keep our memory healthy as we age. Download the recipe book and get cooking!
Complaints, Compliments and Suggestions
We welcome all feedback from our customers and value any suggestions you may have about our services. Click on this link Innisfree – Complaints, Compliments and Suggestions to find out how you can contact us and how we will deal with your feedback.
Innisfree Housing Association in partnership with Irish in Britain and Age Exchange created a reminiscence project with older members of the Irish community in Harlesden, North London. The film ‘Carnaby Street, The Kings Road And The Dancehalls: London Was Your First Stop’ celebrates the lives and experiences of a group of immigrants who moved to North London from Ireland from the 1950s to the 1980s.
To view some of the documents on this website you will need Adobe Reader. Download it here.
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Myself and my family would like to thank you for the home you have given us. This will make a huge difference to all our lives.
Katie and Ben and their 2 sons
Tenants since 2009